Introduction to Room Service
Elevate your hospitality skills with "Introduction to Room Service!" Master order handling, tray setup, guest interaction, and service etiquette to deliver exceptional in-room dining experiences.
By the end of the course, you will be able to manage room service operations, process guest orders, and ensure timely delivery. You will learn to communicate effectively with guests, handle special requests, and maintain high service standards. Gain expertise in order management, complaint resolution, and post-service procedures to provide exceptional in-room dining experiences and enhance guest satisfaction.
1. Arranging Trays, Carts, and Trolleys
2. Cleaning Service Trays and Trolleys
3. Greeting the Caller – Order Taking
4. Taking and Reconfirming Orders
5. Picking Up Food Orders
6. Order Checking Procedure
7. Delivering Orders to Guestrooms
8. Serving Beverages Professionally
9. Serving Food with Proper Etiquette
10. Presenting and Clearing the Check
11. Checking Guest Satisfaction
12. Removing Trays or Trolleys from Guestrooms
13. Service Clearance for Check-Out Rooms
14. Handling Food Orders for DND Rooms
15. Placing Amenities in Guestrooms
16. Maintaining the Steward Card and Control Sheet