Introduction to Bell Desk Assistant Service
Enhance your hospitality expertise with "Introduction to Bell Desk Assistant Service!" Master guest greetings, baggage handling, newspaper delivery, lobby duties, and errand card usage to provide seamless arrival and departure experiences.
By the end of the course, you will efficiently manage bell desk operations, greet guests, and handle baggage collection and storage. You will assist with newspaper delivery, group check-ins, and errand card usage. Gain skills in lobby duties and departure procedures to ensure seamless guest service and enhance their overall experience.
1. Introduction to Bell Desk Assistant service
2. Meeting, Greeting and Farewells.
3. Newspaper or Magazine Delivery to guest rooms (Morning)
4. Guest check-in Baggage
5. Baggage collection
6. Group Baggage Collection.
7. Group Check-in Baggage.
8. Usage of Arrival and Departure Errand Cards .
9. Baggage storage
10. Collection of stored baggage.
11. Lobby Duty Bell Desk.
12. Road map