Introduction to Front Office Executive Service
Enhance your hospitality expertise with "Introduction to Front Office Executive Service!" Master telephone etiquette, call handling, guest assistance, wake-up call management, and professional communication to deliver exceptional front office service.
By the end of the course, you will efficiently manage front office operations, handle telephone etiquette, and assist guests with information. You will manage internal and external calls, wake-up requests, and call transfers. Gain skills in handling delayed or unanswered calls to ensure seamless communication and enhance guest satisfaction.
1. Introduction to Front office executive service
2.Telephone manner.
3. Help and information
4. Handling External Calls
5. Handling Internal Calls
6. No Response of transferred call.
7 Delayed Answering of calls .
8 Request for person to person call
9 How to take wake up call request.
10. Group wake up call.
11 Actioning wake up call.
12. Road map